Terms of Use

1. Who we are and acceptance

Hepthos CRM is operated by GNS Tech Serviços LTDA, a Brazilian company (CNPJ 40.397.210/0001-80), Rua Antônio Drumond 392, Monte Castelo, Fortaleza – CE, 60325-700, Brazil ("Hepthos CRM", "we"). By creating an account or using the service, the business that subscribes ("customer", "you") agrees to these Terms and to the Privacy Policy.

Whoever creates the account confirms they are authorized to contract on behalf of the business.

2. The service

Hepthos CRM is a customer service and sales platform that connects the customer’s official WhatsApp (Meta’s API) and Instagram to an inbox shared by the team and to an AI agent configured by the customer.

Available features depend on the subscribed plan, as described on the pricing page and in the dashboard.

3. Your responsibilities

• Use Hepthos CRM only for lawful purposes and in line with Meta’s WhatsApp Business and Instagram policies.
• Message only people who agreed to receive messages, and honor requests to stop.
• Do not use Hepthos CRM for spam, unsolicited bulk messaging, fraud or illegal content.
• Keep your passwords and access keys confidential and set up your team’s roles correctly.
• Make sure the material you provide to the agent (catalog, prices, rules) is accurate and up to date.

4. The AI agent and your AI key

The AI agent uses the API key you register with an AI provider (Google Gemini, OpenAI, Anthropic or Groq). Usage of that key is billed to you directly by the provider under its own terms; this cost is not included in your Hepthos CRM plan.

AI-generated answers may contain mistakes. Hepthos CRM records in the conversation what the agent looked up and when it handed over to a person, precisely so you can follow and correct it. You are responsible for the rules you give the agent and for reviewing the service provided.

5. Plans, billing and automatic renewal

The Free plan has no charge. Paid plans are billed as a monthly or yearly subscription, paid in advance, and renew automatically at the end of each period until cancelled.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders outside Brazil. Paddle provides all customer service inquiries and handles returns for those orders, and issues the invoice with your country’s taxes (including Israeli VAT).

In Brazil, billing is handled by Asaas Gestão Financeira S.A., in Brazilian reais, via Pix, boleto or credit card.

Plan changes apply as soon as they are made in the dashboard, with proration where applicable. Prices may change; changes apply from the next renewal and are announced in advance.

6. Proactive messages and Meta fees

Messages sent outside WhatsApp’s 24-hour window (proactive messages, such as follow-ups) use Meta-approved templates. Each plan sets how many can be sent per month through Hepthos CRM. Meta’s fees for these messages are billed by Meta directly to the customer’s Business Manager account.

7. Cancellation, late payment and refunds

You can cancel anytime from the dashboard, under Plan & billing. Outside Brazil, your plan stays active until the end of the period already paid. The account then returns to the Free plan, and no data is deleted because of the cancellation.

If a payment is late, the account keeps its plan for 7 days; after that, it works as Free until payment is settled.

Refunds for purchases outside Brazil follow Paddle.com’s refund policy, without prejudice to your mandatory consumer rights under local law. Purchases in Brazil carry a 7-day right of withdrawal from the first purchase.

8. Data and privacy

How we handle personal data — yours and your customers’ — is described in the Privacy Policy. Regarding your customers’ data, Hepthos CRM acts as a processor following your instructions; you are the controller.

9. Availability and limitation of liability

We work to keep the service available, but it depends on third parties (Meta, AI providers, cloud infrastructure) and may be interrupted. We are not liable for failures of those third parties, for business decisions made based on AI answers, or for lost profits.

Our total liability is limited to the amount paid by the customer in the 12 months before the event, except where the law does not allow such a limitation.

10. Suspension

We may suspend an account that breaches these Terms or Meta’s policies, or that puts other customers at risk, stating the reason whenever possible.

11. Changes

We may update these Terms. Material changes are announced in the dashboard or by email before they take effect.

12. Governing law

These Terms are governed by the laws of Brazil, with the courts of Fortaleza – CE as the chosen venue, without prejudice to mandatory consumer rights and venues under the law of your country.

13. Contact

Questions about these Terms: contato@gnstech.com.br.